FREQUENTLY ASKED QUESTIONS
Tournament Information:
What are the tournament dates and times?
March 16-18, 2018 San Antonio Cup Soccer Tournament
What is a Stay-to-Play Tournament mean?
The San Antonio Cup Soccer Tournament offers discounted pre-negotiated rates at family friendly hotels within close vicinity of the Tournament courts. Stay-to-Play Tournaments require teams to stay at a Tournament Hotel and complete their reservations through our Sports Tournament Concierge in order to qualify to participate in the Tournament. Once the online Tournament registration closes, a report is provided to the Tournament of the Teams that do not meet the Stay-to-Play requirements prior to setting the schedule.
What is a Tournament Hotel?
A hotel that has been contracted by the Tournament to offer pre-negotiated rates to Teams before, during and after the Tournament.
What are the Tournaments Stay-to-Play requirements?
Each team is required to book a minimum of 24 total room nights (Example: 8 Rooms with a 3 Night Minimum). Friends and family traveling with the team can also book through our Sports Tournament Concierge and these room nights along with any rooms booked before or after the tournament dates at a Tournament Hotel count toward your 24 total room night minimum.
Teams invited to participate in the Tournament or on scholarship are still required to abide by the Stay-to-Play minimum requirements unless the Tournament Director has notified the team and Sports Tournament Concierge in writing that they are picking up the Stay-to-Play fee.
HOTEL RESERVATIONS
Where can I find information on the Stay-to-Play Tournament Hotels?
Teams can view all Tournament Hotels on the Hotel Accommodations page along with a map which depicts where the Tournament hotels are located in relation to the Tournament Courts on our website, you will see a list of all the hotels within our program and a map of where those hotels and the tournament game fields are located. Click on the hotel name of your choice and you will then be taken to a page for that particular hotel. Each hotel page gives a quick summary of the hotel, lists the hotel features, room amenities, available room types and rates to help you and your team make a decision on which hotel to book your reservations. All Tournament Hotels have pools, gyms and complimentary internet/wifi.
When is the last day to book your hotel?
Teams can book their hotel rooms as late as February 15, 2018; however as the deadline approaches, hotel availability decreases and hotel options become smaller. To avoid not being able to stay at your first choice hotel please have your coach or manager select your hotel and submit your rooming list to Sports Tournament Concierge as soon as you are accepted to the Tournament.
Can Teams or fans check-in prior to the Tournament or stay at the Tournament Hotel after the Tournament is over?
Sports Tournament Concierge has secured a limited amount of rooms at pre-negotiated rates for teams that wish to stay additional nights outside of the Tournament dates. Please be aware that sometimes the rates will vary and may be more or less than the Tournament hotel rates.
Do Teams have to all stay at the same hotel?
No, we understand that not all families have the same accommodation requirements or budgets; therefore Teams are not required to stay at the same hotel as long as all reservations are made through Sports Tournament Concierge at a Tournament Hotel and the Team fulfills the Stay-to-Play minimum room night requirement.
Should Teams wait to reserve their Hotel until the Schedule is published?
The schedule does not come out until after the hotel registration deadline; so DO NOT wait to reserve your rooms at a Tournament Hotel until the schedule is published. If you do so, then your team will not be put on the schedule. When online registration for the Tournament closes, a list of all teams that complied with the Stay-to-Play requirements is provided to the Tournament in order to create the Tournament schedule. Sports Tournament Concierge notifies all teams prior to the deadline if they have not met the requirements in order to assist them in making the required reservations; however is not responsible for teams who do not wish to comply with the Stay-to-Play requirements and do not get included on the Tournament schedule.
How do Coaches and Managers Reserve their Teams Room Block at a Tournament Hotel?
Once the Teams Tournament Hotel is chosen, click the Book Now button on the Tournament Hotels web page which will send you to the Teams reservation form. Coaches/Managers will be prompted to fill out the teams contact information with check -in /check-out dates and room type and agree to the Terms and Conditions on the form. Once submitted a Sports Tournament Concierge will be in contact with the team within 48 business hours to confirm availability as well as provide a custom booking link to send to parents to complete their reservation within 7 days from receipt
How do Teams make changes to the rooming list after our Teams Tournament Hotel is confirmed?
Teams can make changes to their registration without penalty under the following terms:
Changes are requested and confirmed by the hotel to Sports Tournament Concierge before the deadline of February 15, 2018
If additional rooms are being requested that rooms are available within the Tournament block.
If cancelling, then the number of room nights remaining on the reservation still meets the Stay- to-Play requirements.
What does SOLD OUT or LIMITED AVAILABILITY means next to Tournament Hotel name on the Hotel Accommodations page?
If there are no rooms available or limited rooms remaining that under the Tournaments Room Block then we will place a “SOLD OUT” or "LIMITED AVAILABILITY" notification on the Hotel Accommodations page next to the hotels name. If you already have a confirmed room block at a hotel that is SOLD OUT then your rooms are reserved until the cut off date.
What if a Team requires additional room to be booked under their current room block and the Tournament Hotel says SOLD OUT?
Contact Sports Tournament Concierge immediately at info@sporttournamentconcierge.com and we will be able to accommodate the request at the same rate as long as their is availability at the hotel.
What are the tournament dates and times?
March 16-18, 2018 San Antonio Cup Soccer Tournament
What is a Stay-to-Play Tournament mean?
The San Antonio Cup Soccer Tournament offers discounted pre-negotiated rates at family friendly hotels within close vicinity of the Tournament courts. Stay-to-Play Tournaments require teams to stay at a Tournament Hotel and complete their reservations through our Sports Tournament Concierge in order to qualify to participate in the Tournament. Once the online Tournament registration closes, a report is provided to the Tournament of the Teams that do not meet the Stay-to-Play requirements prior to setting the schedule.
What is a Tournament Hotel?
A hotel that has been contracted by the Tournament to offer pre-negotiated rates to Teams before, during and after the Tournament.
What are the Tournaments Stay-to-Play requirements?
Each team is required to book a minimum of 24 total room nights (Example: 8 Rooms with a 3 Night Minimum). Friends and family traveling with the team can also book through our Sports Tournament Concierge and these room nights along with any rooms booked before or after the tournament dates at a Tournament Hotel count toward your 24 total room night minimum.
Teams invited to participate in the Tournament or on scholarship are still required to abide by the Stay-to-Play minimum requirements unless the Tournament Director has notified the team and Sports Tournament Concierge in writing that they are picking up the Stay-to-Play fee.
HOTEL RESERVATIONS
Where can I find information on the Stay-to-Play Tournament Hotels?
Teams can view all Tournament Hotels on the Hotel Accommodations page along with a map which depicts where the Tournament hotels are located in relation to the Tournament Courts on our website, you will see a list of all the hotels within our program and a map of where those hotels and the tournament game fields are located. Click on the hotel name of your choice and you will then be taken to a page for that particular hotel. Each hotel page gives a quick summary of the hotel, lists the hotel features, room amenities, available room types and rates to help you and your team make a decision on which hotel to book your reservations. All Tournament Hotels have pools, gyms and complimentary internet/wifi.
When is the last day to book your hotel?
Teams can book their hotel rooms as late as February 15, 2018; however as the deadline approaches, hotel availability decreases and hotel options become smaller. To avoid not being able to stay at your first choice hotel please have your coach or manager select your hotel and submit your rooming list to Sports Tournament Concierge as soon as you are accepted to the Tournament.
Can Teams or fans check-in prior to the Tournament or stay at the Tournament Hotel after the Tournament is over?
Sports Tournament Concierge has secured a limited amount of rooms at pre-negotiated rates for teams that wish to stay additional nights outside of the Tournament dates. Please be aware that sometimes the rates will vary and may be more or less than the Tournament hotel rates.
Do Teams have to all stay at the same hotel?
No, we understand that not all families have the same accommodation requirements or budgets; therefore Teams are not required to stay at the same hotel as long as all reservations are made through Sports Tournament Concierge at a Tournament Hotel and the Team fulfills the Stay-to-Play minimum room night requirement.
Should Teams wait to reserve their Hotel until the Schedule is published?
The schedule does not come out until after the hotel registration deadline; so DO NOT wait to reserve your rooms at a Tournament Hotel until the schedule is published. If you do so, then your team will not be put on the schedule. When online registration for the Tournament closes, a list of all teams that complied with the Stay-to-Play requirements is provided to the Tournament in order to create the Tournament schedule. Sports Tournament Concierge notifies all teams prior to the deadline if they have not met the requirements in order to assist them in making the required reservations; however is not responsible for teams who do not wish to comply with the Stay-to-Play requirements and do not get included on the Tournament schedule.
How do Coaches and Managers Reserve their Teams Room Block at a Tournament Hotel?
Once the Teams Tournament Hotel is chosen, click the Book Now button on the Tournament Hotels web page which will send you to the Teams reservation form. Coaches/Managers will be prompted to fill out the teams contact information with check -in /check-out dates and room type and agree to the Terms and Conditions on the form. Once submitted a Sports Tournament Concierge will be in contact with the team within 48 business hours to confirm availability as well as provide a custom booking link to send to parents to complete their reservation within 7 days from receipt
How do Teams make changes to the rooming list after our Teams Tournament Hotel is confirmed?
Teams can make changes to their registration without penalty under the following terms:
Changes are requested and confirmed by the hotel to Sports Tournament Concierge before the deadline of February 15, 2018
If additional rooms are being requested that rooms are available within the Tournament block.
If cancelling, then the number of room nights remaining on the reservation still meets the Stay- to-Play requirements.
What does SOLD OUT or LIMITED AVAILABILITY means next to Tournament Hotel name on the Hotel Accommodations page?
If there are no rooms available or limited rooms remaining that under the Tournaments Room Block then we will place a “SOLD OUT” or "LIMITED AVAILABILITY" notification on the Hotel Accommodations page next to the hotels name. If you already have a confirmed room block at a hotel that is SOLD OUT then your rooms are reserved until the cut off date.
What if a Team requires additional room to be booked under their current room block and the Tournament Hotel says SOLD OUT?
Contact Sports Tournament Concierge immediately at info@sporttournamentconcierge.com and we will be able to accommodate the request at the same rate as long as their is availability at the hotel.
