Sports Tournament Concierge

FREQUENTLY ASKED QUESTIONS

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Tournament Information:
What are the tournament dates and times?
The ____ Tournament runs from _____. 
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What is a Play-and-Save Tournament mean?
Play-and-Save tournament means that unlike most tournaments, the Silver State Tournament does NOT obligate you to one of our approved hotels.  We want you to have a great experience at our tournament.  We believe you can get the best hotel deals with our approved hotels and look forward to you staying with us.
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What is a Tournament Hotel?
A hotel that has been contracted by the Tournament to offer pre-negotiated rates to Teams before, during and after the Tournament. 

HOTEL RESERVATIONS
Where can I find information on the Play-and-Save Tournament Hotels?
Teams can view all Tournament Hotels on the Hotel Accommodations page along with a map which depicts where the Tournament hotels are located in relation to the Tournament Fields on our website, you will see a list of all the hotels within our program and a map of where those hotels and the tournament game fields are located. Click on the hotel name of your choice and you will then be taken to a page for that particular hotel. Each hotel page gives a quick summary of the hotel, lists the hotel features, room amenities, available room types and rates to help you and your team make a decision on which hotel to book your reservations. All Tournament Hotels have pools, gyms and complimentary internet. Team meals, transportation and wifi are included at some properties. 

When is the last day to book your hotel?
Teams can book their hotel rooms as late as ______; however as the deadline approaches, hotel availability decreases and hotel options become smaller. To avoid not being able to stay at your first choice hotel please have your coach or manager select your hotel and submit your rooming list to Sport Tournament Concierge as soon as you are accepted to the Tournament.

What types of hotels are offered?
The Tournament offers a wide variety of hotel accommodations for teams that are central on Las Vegas Blvd, downtown or in neighborhoods nearby a lot of the Tournament fields. There are positives to all of them and depends on the Teams preference in regards to which hotel is right for them.
Gaming/Non - Gaming
Being that the Tournament is in Las Vegas, where gambling is legal, some of the Tournament hotels have casinos in them and have restricted areas for minors. If you do stay at a Casino Hotel, please be mindful of the areas where minors are not permitted; however a lot of these particular properties have kid zones, movie theaters, bowling alleys and arcades.
On - Strip /Off - Strip
Staying at a Mega Resort on the Las Vegas strip is convenient for Teams because they have all of the amenities, attractions and dining options contained to property you are staying at; however if your team is staying on the Las Vegas strip during the Tournament please be mindful that Las Vegas experiences high traffic during citywide conventions and events and traffic can be heavier than normal. Please plan accordingly so that your Team is not effected.
Resort Fee
Be aware that a mandatory resort fee is charged to hotel guests at most of the major casino or mega resorts as well as some non - gaming properties that are on the Las Vegas Strip. SportsTournament Concierge has negotiated discounted resort fees at most Tournament Hotels; however not all properties accommodate the discount. The majority of the time the resort fee is charged at check -in and not with the deposit.
Parking
The majority of the Tournament Hotels do not charge their hotel guests for parking, with the exception of some downtown properties and MGM properties.

Can Teams or fans check-in prior to the Tournament or stay at the Tournament Hotel after the Tournament is over?
Sports Tournament Concierge has secured a limited amount of rooms at pre-negotiated rates for teams that wish to stay additional nights outside of the Tournament dates. Please be aware that sometimes the rates will vary and may be more or less than the Tournament hotel rates.

Do Teams have to all stay at the same hotel?
No, we understand that not all families have the same accommodation requirements or budgets; therefore Teams are not required to stay at the same hotel as long as all reservations are made through Sports Tournament Concierge at a Tournament Hotel and the Team fulfills the Stay-to-Play minimum room night requirement.

Should Teams wait to reserve their Hotel until the Schedule is published?
The schedule does not come out until after the hotel registration deadline; so do not wait to reserve your rooms at a Tournament Hotel until the schedule is published.  Sports Tournament Concierge notifies all teams prior to the deadline if they have not met the requirements in order to assist them in making the required reservations; however is not responsible for teams who do not wish to comply with the Play-and-Save requirements and do not get included on the Tournament schedule.
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How do Coaches and Managers Reserve their Teams Room Block at a Tournament Hotel?
Once the Teams Tournament Hotel is chosen, click the Book Now button on the Tournament Hotels web page which will send you to the Teams reservation form. Coaches/Managers will be prompted to fill out the teams contact information, instructed to download the Tournament Rooming List Template which will ask for the Players name, check -in /check-out dates and room type requested as well as download the hotels Credit Card Authorization Form. Teams will upload the completed forms to the reservation form and agree to the Terms and Conditions on the form. Once submitted a Sports Tournament Concierge will be in contact with the team within 72 business hours to confirm availability as well as provide confirmation numbers and the reservation method for the players.

How do Teams make changes to the rooming list after our Teams Tournament Hotel is confirmed?
Teams can make changes to their registration without penalty under the following terms:
Changes are requested and confirmed by the hotel to Sports Tournament Concierge before the deadline of ________
If additional rooms are being requested that rooms are available within the Tournament block.
The credit or debit card provided by the Team or Player will be charged one nights' room and tax if reservation is not cancelled on or before the hotels tournament contract deadline or if a guest does not show up for their reservation.

What does SOLD OUT or LIMITED AVAILABILITY means next to Tournament Hotel name on the Hotel Accommodations page?
If there are no rooms available or limited rooms remaining that under the Tournaments Room Block then we will place a “SOLD OUT” or "LIMITED AVAILABILITY" notification on the Hotel Accommodations page next to the hotels name. If you already have a confirmed room block at a hotel that is SOLD OUT then your rooms are reserved until the cut off date. Any rooms not paid for by a parent or coach will be released back to the hotel to avoid the team credit card on file to be charged.

What if a Team requires additional room to be booked under their current room block and the Tournament Hotel says SOLD OUT?

Contact Sports Tournament Concierge immediately at info@sportstournamentconcierge.com and we will be able to accommodate the request at the same rate as long as their is availability at the hotel.

Can I reserve my Teams rooms at a Tournament Hotel without submitting a rooming list of Credit Card authorization form?
No, if a team reserves their room at a Tournament Hotel without going through the Tournament reservation requirements, Sports Tournament Concierge is authorized to release the unaccounted for hotel reservations back to the hotel. The hotel requires a payment method on file in order for us to move the teams requested rooms out of inventory. If a credit card authorization form is not provided when the rooming list is submitted by the team, the rooms are not guaranteed and if another team submits all of the proper forms prior then they have first right to the rooms available in the Tournament Hotel room block.

How do families pay for their individual room reservation under their teams room block at a Tournament Hotel?
Payment methods vary by hotel and instructions will be provided to the Team Manager or Coach once their team's room block has been confirmed at a Tournament Hotel to assist Parents and Fans reserve their rooms.
 
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(702) 202-2107 info@SportsTournamentConcierge.com
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